Terms and Conditions

This service is offered by Medsstore, and by utilizing it, you acknowledge and consent to be legally bound by these Terms and Conditions. These terms and conditions govern your use of the Medsstore website (““).
Prior to accessing and/or placing any orders for medication on our Website, please carefully review these terms and conditions. By accessing the Website and/or initiating a medicine order, you signify your agreement to abide by these terms and conditions. If you do not agree with these terms and conditions, please refrain from using our Website. For any inquiries regarding our website, please contact us at: Email:

1. Regulation

Medsstore is a fully regulated company authorized by the relevant UK medical authorities. Our platform provides information, advice, and treatment options for various medical conditions. The services are delivered by certified UK doctors who are registered with the General Medical Council (GMC) and adhere to the GMC’s “Good Practice Guidelines.” Additionally, our dispensing pharmacy is regulated by the General Pharmaceutical Council (GPhC) and is staffed by qualified pharmacists, ensuring a high standard of service delivery.

2. Security & Privacy

Here are the revised points:
1. Medsstore employs advanced security technology, such as firewalls and Secure Socket Layers, to safeguard information transmitted through our website.
2. Your financial information is securely transferred directly to our card processing agents, who process it according to our instructions. We do not have access to this information.
3. During your site visit, we may collect necessary personal information for account setup, billing, medicine delivery, and customer queries. We retain your data only for the duration required to process your order, handle refunds, address complaints/feedback, or provide subscribed promotional information.
4. Electronic transmissions are not entirely secure or private. We recommend ensuring that any device used to access your online patient record is adequately protected against potential interception.
5. Medsstore complies with Data Protection legislation. We utilize the information you provide, along with additional data we collect, to administer and fulfill your requests for goods and services. Your personal information is not shared with any organization beyond those directly involved in service delivery, namely the dispensing pharmacy and courier service. Please note that we do not assume responsibility for informing your regular GP about medications prescribed by our doctors. If you wish us to do so, we would require your GP details and consent.

3. Commitment Agreement

Our Commitment to you

Professionalism and Transparency: We are committed to delivering a professional and transparent service at all times.
Patient’s Best Interest: Our prescribing decisions are made with the utmost consideration for the well-being and best interest of the patient.
Protection of Personal Information: We take every reasonable measure to safeguard the personal information of our patients.

Patient's Commitment to Medsstore

Ensure Accuracy: Furnish precise information.
Age Confirmation: Affirm that you are 18 years of age or older.
Adhere to Instructions: Comply with provided directives.
GP Notification: Acknowledge that informing your GP is your obligation.

4. Information and Advice

The guidance and counsel offered by Medsstore rely on the details you furnish during your interaction with the service. Ensuring the accuracy of this information falls under your purview. It’s essential to acknowledge that any inaccuracies (whether deliberate or inadvertent) may impact the guidance and recommendations provided by us, as well as the medications supplied to you. Consequently, any resulting consequences lie outside our sphere of responsibility.

5. Pricing

All prices listed on this website are in GBP and encompass VAT unless explicitly specified otherwise. While we diligently strive to maintain the accuracy of all pricing information on our website, occasional errors may arise. Should such an error occur resulting in an excessively high price being charged, we will promptly identify those affected by overpayment and issue a refund for the difference.

6. Completed Orders

Upon placing an order for medicines or availing a service involving the prescription of medicines, we are obligated to conduct an assessment of your clinical suitability for the medications before they can be approved for supply. By placing the order, you consent to us initiating this service and assessing your clinical suitability. Consequently, should you choose to cancel your order after the prescription has been issued, you will be responsible for the prescription fee. However, you will be refunded the entire cost of the medicine and delivery charges.

7. Concluding a binding contract

Upon receiving an order from you to procure goods or services from us, we will acknowledge receipt of the order by sending a confirmation email to the contact email address provided by you. It’s important to note that professional codes of conduct and legal restrictions may restrict the quantity and frequency of items we can supply to you. Therefore, we are not obliged to provide quantities exceeding the permitted maximum and will only charge for the items we supply within these limits. Additionally, we retain the right to reject any order.

8. Payment

By providing payment card details, you confirm your authorization to use the card and grant us, or our payment service provider, permission to debit the full payment for the items in your order, along with any applicable postage, packaging fees, and other charges outlined in these terms and conditions.

9. Authorisation of orders for medicines

Our doctors can determine whether it’s in the patient’s best interest to receive a medicine only when they have all the relevant information. Occasionally, this might entail the doctor requesting additional information from the patient, beyond what was initially provided in response to an online questionnaire.

10. Postage Costs

Shipping and handling fees apply to all orders of medicines under £, which are sent via postal service. You can find detailed information about the various postage costs under the “Delivery” section on our website.

11. Delivery of orders

Our affiliated pharmacy will handle the dispensing of all medicines. Typically, medicines will be dispatched within 1-2 working days after the prescription is authorized by the doctor. For deliveries within the UK, all medicines are sent via Royal Mail 1st Class Signed For or Next Day Guaranteed, depending on the chosen service.

12. Returns Policy

For safety and regulatory reasons, we cannot accept returned medication once it has been dispatched from our pharmacy, in accordance with UK laws governing the sale and supply of medication. Since returned medication cannot be reused by our pharmacy, refunds cannot be issued for returned medication. However, if you have any unwanted medication from an order placed with us, please reach out to us, and we can assist you in safely disposing of the medication.
If you believe there has been an error with your order and you have received incorrect medication, please contact our patient care team immediately upon receiving the order. We are committed to resolving any issues regarding incorrect medication sent to you in a manner that meets your needs.
Returns typically take up to 3 working days to process, particularly during busy periods. However, our aim is to process returns on the same day we receive them back from our courier or through the post. Please note that Medsstore assumes no liability for returns until they are received at our registered returns address with proof of signature.

13. Refunds Policy

Your refund will be automatically processed within 5-10 business days, although in certain cases it may take up to 14 days. Our goal is your satisfaction with your purchase. If for any reason you are not satisfied, please reach out to our patient care team, and we will gladly address any concerns you may have.

14. Complaints Procedure

At Medsstore, we strive for 100% customer satisfaction, recognizing that there may be instances where this goal is not met. We uphold a policy of continuous improvement in customer care, always aiming to address any issues promptly and effectively. If you are dissatisfied with any aspect of our service, please don’t hesitate to email us at immediately. Our dedicated staff will be more than happy to assist you in resolving any concerns you may have. For complaints, please direct your inquiries to. We aim to respond to all concerns within 48 hours.

15. Notification of errors

Upon receiving each delivery, it’s important to promptly check its contents. If you believe that any items have been sent to you in error, please email us at

16. Information on this website

While we strive to ensure that the information provided about our services and any mentioned products is accurate, it’s possible that changes may occur over time, leading to occasional discrepancies. It’s important to note that general medical information presented on the website is not a replacement for personalized medical advice and should not be interpreted or utilized as such. Additionally, we provide links from our website to third-party websites, such as health resources, solely for your convenience. We do not have control over these third-party websites and assume no liability for their content or practices.